On 27 May, after Geek Available (AKA GeekAvailable) moved their page on Kudzu, I posted a new review:

Beware!

Instead of buying repair parts through reputable channels, Rodrigo Pereira (owner of GeekAvailable) uses eBay account "rodrafael" (which, as you can check, used to be named "geekavailable"), to buy questionable parts from unreliable dealers, without telling his customers that he is doing so. When things go wrong, Rod doesn't take responsibility; he lies and stalls and misses appointments. My computer was supposed to be repaired in about 72 hours; thanks to Rod Pereira I lost two weeks.

To-day, Rod Pereira posted a new response with a new version of events:

Dear Daniel McKiərnan, this kind of part can be found with the same 6 months warranty for $30 on ebay or way more through Dell (not even counting on the waiting time). We didn't lie when we told you that we would be on shop on Saturday, but as you can see on our business hours, we don't open on saturdays and unfortunately you got to our shop too late without any calls in advance. We could never realize you would still come and couldn't wait for the whole day as we were only organizing the shop. We told you to come as we wanted you to have your laptop back ASAP. And actually, you didn't lose 2 weeks. You dropped your computer on May 15th and instead of having the parts here on 72business hours (on May/20th) it got here on May/23rd,^[1] the same day you called yelling at the lady that you wouldn't wait anymore. Following my instructions, she just told you that would return the computer back to you as you demanded since you were extremely rude and unpolite. Regards, Rod

So I've tacked-on an addendum to my review:

Geek available lied to me about when the part was ordered; at one time (and this can be documented) they lied about not using eBay; at another time (and this too can be documented) they lied about having been open until 2:30 on that Saturday. I was there at 2:10 because I was told that they'd be open until 3:00 that day. (Had they instead said that they'd not be open, then I'd have gone on later Friday afternoon.) They lie now when they claimed that I yelled. And on the 23, the day that they claim that the part arrived, I called after mail delivery, was told that the part was not there. So either they were lying then (which would have been weird even for a dishonest business) or they're lying now.

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^[1]Mind you that Rafael Schneider Pereira told me on Tuesday (27 May) that he thought that the part had come-in on 24 May. (I rather doubt that it was even mailed by originalpartsglobal before 27 May, as he'd promised them tracking, but on 23 May they said that he'd not provided a tracking number.)

Tags: computers, Geek Available, GeekAvailable, Laptop Repair San Diego, Rodrigo Pereira

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