I have received the following from the Better Business Bureau concerning my complaint against GeekAvailable (underscore mine):

The Bureau has decided to close this complaint and consider it unresolved. You have indicated that the company's response to the complaint does not settle the matter, and the BBB has determined that the company's response does not adequately address all the issues or make a good faith effort to resolve the dispute.

When I told Rod Pereira that I would go through the BBB first, rather than court, because it would take more out of your hide, this outcome was what I had in mind. The BBB won't take a case if it has already been taken to court or to a government agency; so Pereira's record with the BBB would have remained as it had been (one resolved complaint). But I can still exercise either one (or both) of those options after an unsatisfactory attempt at resolution through the BBB; and now Pereira's record there reflects his bad faith behavior.

Of course, Pereira could have minimized the loss to his hide by refunding the evalutation fee and offering some compromise on the other costs (enough to satisfy the the BBB, rather than me), but I had a feeling that he'd let adolescent machismo get the better of him.

I am now waiting on billing records from a credit card issuer, then I will take Pereira to court. Pereira will thus be made to bear court costs on top of repaying me.

Tags: computers, Geek Available, GeekAvailable, Laptop Repair San Diego, Rodrigo Pereira

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