In this Style 10/6
Wednesday, 24 December 2008I had a brief but very pleasant conversation this morning with Fred Belinsky, owner of the Village Hat Shop.
One of Mr Belinsky's 'blog entries had been about common-sense responsiveness to customers, and I felt that if I spoke to him about a sort of hat that I'd like to buy from him, then my request would be weighed into the decisions about what their in-house manufacturer, Jaxon Hats, would make.
Mr Belinksy was perfectly reasonable. He suggested some items from their present wares; he respected and even sympathized with my discomfort with fur felts. (In fact, his remarks made me more inclined to think that someone might make a go of a business that made fur felts without the animals having been killed or injured to collect the fur.[1]) Further, he thanked me for expressing my desires, and asserted that, indeed, such requests were factored into the decisions as to what to make. When he learned that I had quite liked a now officially discountinued hat, he made a check in the back room to see if he could find one for me. (Tragically, he found one in each of the other two colors, but not the grey that would go with my suits.)
Before I spoke with Mr Belinsky, I'd found a hat that I wanted to get for my mother. Mr Belinsky was kind enough to give me a Jaxon baseball cap as a lagniappe with that purchase.
And, as I was checking-out, Mr Belinsky amusèdly brought-over another customer, who had just asked for a hat of very similar description to that which I'd requested.
[1] No, I wouldn't want to call it the Shaved Beaver Felt Firm
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